Shipping policy

At Carter and Sage, we're proud to serve customers across the United States with reliable and safe shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 05/02/2026)

General Shipping Information

We currently ship throughout the United States.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 06:00 PM
  • Time Zone: (GMT -05:00) Eastern Time

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

Delivery Support

We want every delivery to be a success! To help us, please double-check your shipping address and keep an eye on your tracking link. Here is how we handle delivery exceptions:

  • Lost in Transit? We’ve Got You Covered! If your package is confirmed lost by the carrier during its journey, we will arrange a free reshipment immediately to ensure you receive your items.
  • Return to Sender (RTS). If a package is returned to us due to a carrier error or an incomplete address, we will reach out to arrange a free reshipment. Please note that for these instances, we provide a new delivery rather than a refund.

Shipping Rates

Free shipping – We offer free shipping on all orders, with no minimum purchase amount. All shipping prices are in USD.

Carriers

We use a variety of carriers to deliver your order. The specific carrier may vary depending on factors such as product type, weight, destination, and availability. This means that your order might be shipped with a different carrier than you may be used to.

  • GOFO
  • USPS 
  • FedEx
  • DHL
  • UniUni

Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@carterandsage.com

We will work with the carrier to investigate the problem and find a solution as soon as possible.

Questions about this Shipping Policy

If you have any comments, questions, or concerns about our Shipping Policy, please refer to our contact page.

Contact Information

  • Store name: Carter and Sage
  • Company name: DC E-com
  • Company nr.: KVK 98840894
  • VAT: NL868666166B01
  • Company Address: P.J. Geldermanstraat 17, Oldenzaal, Overijssel, 7574ZV, the Netherlands

Customer Support

  • Phone: +12312476593
  • Email: info@carterandsage.com
  • Monday to Friday | Opening hours: 8:00 AM – 6:00 PM Eastern Time (ET)
  • Weekends | Opening hours: 08:00 AM - 05:00 PM Eastern Time (ET)

Our goal is to reply to your questions within 24 hours.